Website & Store Policies

Terms & Conditions

Definitions

- Its owner, Arryn, I, us, we, and me refers to Arryn Leigh Cox
- Mulgara Creations™ can also refer to the website

1. When viewing or using the mulgaracreations.com website, Mulgara Creations™, its owner, and anyone employed or contracted by Arryn Leigh Cox or Mulgara Creations™, shall not be held liable for any losses, damages, costs, liabilities, expenses, harm, or injury caused or suffered in connection with this website whatsoever.

2. By using mulgaracreations.com, you agree to take sole responsibility for how you use any of the information provided, you agree to hold Mulgara Creations™ and its owner absolutely harmless and you pledge not to take any action against Mulgara Creations™ or its owner.

3. Mulgara Creations™ and its website has protection under the Australia copyright laws, and I give no permission for any content on the website to be used in any manner or way. If you wish to use or copy content, please contact me by emailing alc@mulgaracreations.com and I will consider giving you written permission. If permission is granted, it can be withdrawn at any time.

4. Product Image and Measurements
Product measurements are close approximates, and in some cases be slightly out.
Product colours may show slightly darker or lighter than they actually are, this is because of the variances of screen resolution and is also, dependent on the device you are using or different lighting and exposure when the photo was taken.

5. Gift Cards and Discounts
Please treat all gift cards and vouchers like cash. If a gift card or voucher becomes lost, damaged, or stolen, it cannot be replaced. Once expired, all credit is void and cannot be refunded.
Gift vouchers cannot be exchanged for cash.
Discount codes/coupons cannot be used to purchase gift cards/certificates

I recommend seeking professional advice in situations where you are unsure, or need help with matters they can help you with.

It is recommended that you also read our other policies
-    Refund Policy
-    Shipping and Pickup
-    Privacy Policy

If you have any questions in regard to these terms and conditions, please do not hesitate to contact me by emailing alc@mulgaracreations.com

Mobile 0467 541 132

Please note, that the phone number on this website is a mobile number and depending on your own service provider, you may be charged the standard mobile call rates. You are welcome to text or email me and I am happy to call you if you will incur a charge.

Privacy Policy

1. We respect your privacy
1.1. Mulgara Creations™ respects your right to privacy and is committed to safeguarding
the privacy of our customers and website visitors. We adhere to the Australian
Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out
how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about
you.

2. Collection of personal information
2.1. Mulgara Creations™ will, from time to time, receive and store personal information you
enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address
and email address to enable us to send information, provide updates and
process your product or service order. We may collect additional information at
other times, including but not limited to, when you provide feedback, when you
provide information about your personal or business affairs, change your content
or email preference, respond to surveys and/or promotions, provide financial or
credit card information or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while
interacting with us.

3. How we collect your personal information
3.1. Mulgara Creations™ collects personal information from you in a variety of ways,
including when you interact with us electronically or in person when you access
our website and when we provide our services to you. We may receive personal
information from third parties. If we do, we will protect it as set out in this Privacy
Policy.

4. Use of your personal information
4.1. Mulgara Creations™ may use personal information collected from you to provide you
with information, updates, and our services. We may also make you aware of
new and additional products, services, and opportunities available to you. We
may use your personal information to improve our products and services and
better understand your needs.
4.2. Mulgara Creations™ may contact you by a variety of measures including, but not
limited to telephone, email, SMS, or direct mail.

5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers, or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal
information is only supplied to a third party when it is required for the delivery of
our services.
5.2. We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency
request.
5.3. We may also use your personal information to protect the copyright, trademarks,
legal rights, property, or safety of Mulgara Creations™, www.mulgaracreations.com, its
customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances.
5.6. By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this Policy. Where we
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.

6. Security of your personal information
6.1. Mulgara Creations™ is committed to ensuring that the information you provide to us is
secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic, and managerial procedures to safeguard and
secure information and protect it from misuse, interference, loss and
unauthorised access, modification, and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.

7. Access to your personal information
7.1. You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at alc@mulgaracreations.com
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to email details of your complaints to alc@mulgaracreations.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
notice board. We will endeavour to notify you of any changes if and when they occur, however we cannot guarantee that you will receive notification of these changes. Please check back from time to time to review our Privacy Policy.

10. Website
10.1. When you visit our website
When you come to our website (www.mulgaracreations.com) we may collect
certain information such as, but not limited to, browser type, operating system, website visited
immediately before coming to our site, etc. This information is used in an
aggregated manner to analyse how people use our site, such that we can
improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and to
store details about your use of the site. Cookies are not malicious programs that
access or damage your computer. Most web browsers automatically accept
cookies but you can choose to reject cookies by changing your browser settings.
However, this may prevent you from taking full advantage of our website. Our
website may from time to time use cookies to analyses website traffic and help
us provide a better website visitor experience. In addition, cookies may be used
to serve relevant ads to website visitors through third party services such as, but not limited to,
Google Adwords. These ads may appear on this website or other websites you
visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or
controlled by us. These links are meant for your convenience only. Links to third
party websites do not constitute sponsorship or endorsement or approval of
these websites. Please be aware that Mulgara Creations™ is not responsible for the
privacy practises of other such websites. We encourage our users to be aware,
when they leave our website, to read the privacy statements of each and every
website that collects personal identifiable information.

Shipping Policy

1. Delivery Times
1.1. Orders are dispatched from the Moreton Bay Region of Queensland, Australia and are sent using Australia Post.
1.2. We endeavour to send out all orders within 3-5 business days.
1.3. Most orders are delivered between 5-10 business days after they are sent for Australian addresses

2. Costs
2.1. The price of shipping is a flat postage fee for Australian addresses. This may change in future.

3. Other Countries
3.1. At this stage we are unable to offer shipping outside of Australia. We are hoping to add other countries in the future.

4. Other Terms and Conditions
4.1. Mulgara Creations™ cannot be held responsible for delays in shipping through Australian Post services.
4.2. Once the item has left and is in the hands of the delivery service, Mulgara Creations™ cannot be held responsible for any losses or damages caused through the delivery service used.
4.2.2 Mulgara Creations™ does offer refunds and exchanges, with conditions, if item/s are damaged prior to the customer receiving said item/s. Please review the Returns Policy for further information.

If you have any further questions regarding shipping or shipping costs, please email us at alc@mulgaracreations.com

Return Policy

Mulgara Creations™ is dedicated to customer satisfaction. We are sure you will love your purchases, however, if for some reason you need to return a product for an exchange, credit or refund, you can do so within 30 days of your original purchase date.

To return something simply follow the below steps:
1.    Contact us through our contact page or email us at alc@mulgaracreations.com
2.    We can confirm the return and can help you if you have any questions. After contacting us, return item/s by sending to 1/18 Leanne Cres, Lawnton 4501, Queensland, Australia
When returning something by post, please make sure you get a tracking number and a signature on delivery service. We cannot exchange, credit or refund until we receive the item back.

Terms of returns

1. Change of mind
1.1. If you change your mind for some reason and wish to send back your purchase or part of your order, we will offer you an exchange, credit note or refund. In this case it is up to you to return the item/s at your cost within 30 days, and the item MUST NOT have been opened or used, be in original condition and all parts including any free gifts returned.
1.2. When posting, it is up to you to use adequate packaging to insure we receive the item/s back in good condition. Damaged goods will void the exchange, credit note or refund.
1.3. If opting for an exchange, postage is payable for the new item to be sent.

2. Faulty or Damaged Goods
2.1. If you receive your item faulty or damaged, we will require a photo of the item. You can email the photo to alc@mulgaracreations.com
2.2. In this situation, we will send you a return pre-paid bag so you can return it to us free of charge, and a replacement or refund will be offered. You must package the item in a correct manner so that no further damage occurs.
2.3. Please note: We will need the item back before we can organize a replacement or refund.

3. Refunds
3.1. All refunds will be credited by the same method used at the time of purchase, if purchased through a gift card, then a credit note/voucher or exchange only will be offered.

4. Excluded from change of mind
-    Special orders e.g. where you have asked me to get an item in especially for you
-    Any item opened or used
-    Gift Cards or E-gift vouchers
-    Food items
-    Postage paid at checkout, unless the item arrived faulty or damaged

5. None of these conditions replace your rights under the Australian Consumer law (ACCC)

Anti-Discrimination Policy

It is the policy of Mulgara Creations™ that people of all ages, gender identities, races, religious and/or spiritual beliefs, sexual orientations, and mental and physical capabilities are always welcome to: apply to listings and/or jobs, seek services from, and attend events held by Mulgara Creations™ and its founder.

 

Discrimination based on age, gender, race, religion and/or spirituality, sexuality, and/or mental and physical capabilities will never be tolerated by Mulgara Creations™ or its founder.

Contact Us

Business Name: Mulgara Creations™


Email: alc@mulgaracreations.com


Phone: 0467541132


Street Address: Unit 3/18 Leanne Crescent

City: Lawnton

State/Region: Queensland
Country: Australia
Zip / Postal Code: 4501

 
 
 
 
 
 
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© 2020 by Arryn Leigh Cox