Mulgara Creations Policies

As a member of the United Nations, all peoples within the nation of Australia are subject to the Universal Declaration of Human Rights.

The Universal Declaration of Human Rights (1948)

Link: https://www.un.org/en/about-us/universal-declaration-of-human-rights

Terms & Conditions

Definitions

- Its owner, Arryn, I, us, we, and me refers to Arryn Leigh Cox
- Mulgara Creations™ can also refer to the website

1. When viewing or using the mulgaracreations.com website, Mulgara Creations™, its owner, and anyone employed or contracted by Arryn Leigh Cox or Mulgara Creations™, shall not be held liable for any losses, damages, costs, liabilities, expenses, harm, or injury caused or suffered in connection with this website whatsoever.

2. By using mulgaracreations.com, you agree to take sole responsibility for how you use any of the information provided, you agree to hold Mulgara Creations™ and its owner absolutely harmless and you pledge not to take any action against Mulgara Creations™ or its owner.

3. Mulgara Creations™ and its website has protection under the Australia copyright laws, and I give no permission for any content on the website to be used in any manner or way. If you wish to use or copy content, please contact me by emailing alc@mulgaracreations.com and I will consider giving you written permission. If permission is granted, it can be withdrawn at any time.

4. Product Image and Measurements
Product measurements are close approximates, and in some cases be slightly out.
Product colours may show slightly darker or lighter than they actually are, this is because of the variances of screen resolution and is also, dependent on the device you are using or different lighting and exposure when the photo was taken.

5. Gift Cards and Discounts
Please treat all gift cards and vouchers like cash. If a gift card or voucher becomes lost, damaged, or stolen, it cannot be replaced. Once expired, all credit is void and cannot be refunded.
Gift vouchers cannot be exchanged for cash.
Discount codes/coupons cannot be used to purchase gift cards/certificates

I recommend seeking professional advice in situations where you are unsure, or need help with matters they can help you with.

It is recommended that you also read our other policies
-    Refund Policy
-    Shipping and Pickup
-    Privacy Policy

If you have any questions in regard to these terms and conditions, please do not hesitate to contact me by emailing alc@mulgaracreations.com

Mobile 0467 541 132

Please note, that the phone number on this website is a mobile number and depending on your own service provider, you may be charged the standard mobile call rates. You are welcome to text or email me and I am happy to call you if you will incur a charge.

Privacy Policy

1. We respect your privacy
1.1. Mulgara Creations™ respects your right to privacy and is committed to safeguarding
the privacy of our customers and website visitors. We adhere to the Australian
Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out
how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about
you.

2. Collection of personal information
2.1. Mulgara Creations™ will, from time to time, receive and store personal information you
enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address
and email address to enable us to send information, provide updates and
process your product or service order. We may collect additional information at
other times, including but not limited to, when you provide feedback, when you
provide information about your personal or business affairs, change your content
or email preference, respond to surveys and/or promotions, provide financial or
credit card information or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while
interacting with us.

3. How we collect your personal information
3.1. Mulgara Creations™ collects personal information from you in a variety of ways,
including when you interact with us electronically or in person when you access
our website and when we provide our services to you. We may receive personal
information from third parties. If we do, we will protect it as set out in this Privacy
Policy.

4. Use of your personal information
4.1. Mulgara Creations™ may use personal information collected from you to provide you
with information, updates, and our services. We may also make you aware of
new and additional products, services, and opportunities available to you. We
may use your personal information to improve our products and services and
better understand your needs.
4.2. Mulgara Creations™ may contact you by a variety of measures including, but not
limited to telephone, email, SMS, or direct mail.

5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers, or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal
information is only supplied to a third party when it is required for the delivery of
our services.
5.2. We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency
request.
5.3. We may also use your personal information to protect the copyright, trademarks,
legal rights, property, or safety of Mulgara Creations™, www.mulgaracreations.com, its
customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances.
5.6. By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this Policy. Where we
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.

6. Security of your personal information
6.1. Mulgara Creations™ is committed to ensuring that the information you provide to us is
secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic, and managerial procedures to safeguard and
secure information and protect it from misuse, interference, loss and
unauthorised access, modification, and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.

7. Access to your personal information
7.1. You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at alc@mulgaracreations.com
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to email details of your complaints to alc@mulgaracreations.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
notice board. We will endeavour to notify you of any changes if and when they occur, however we cannot guarantee that you will receive notification of these changes. Please check back from time to time to review our Privacy Policy.

10. Website
10.1. When you visit our website
When you come to our website (www.mulgaracreations.com) we may collect
certain information such as, but not limited to, browser type, operating system, website visited
immediately before coming to our site, etc. This information is used in an
aggregated manner to analyse how people use our site, such that we can
improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and to
store details about your use of the site. Cookies are not malicious programs that
access or damage your computer. Most web browsers automatically accept
cookies but you can choose to reject cookies by changing your browser settings.
However, this may prevent you from taking full advantage of our website. Our
website may from time to time use cookies to analyses website traffic and help
us provide a better website visitor experience. In addition, cookies may be used
to serve relevant ads to website visitors through third party services such as, but not limited to,
Google Adwords. These ads may appear on this website or other websites you
visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or
controlled by us. These links are meant for your convenience only. Links to third
party websites do not constitute sponsorship or endorsement or approval of
these websites. Please be aware that Mulgara Creations™ is not responsible for the
privacy practises of other such websites. We encourage our users to be aware,
when they leave our website, to read the privacy statements of each and every
website that collects personal identifiable information.

Shipping Policy

1. Delivery Times
1.1. Orders are dispatched from the Moreton Bay Region of Queensland, Australia and are sent using Australia Post.
1.2. We endeavour to send out all orders within 3-5 business days.
1.3. Most orders are delivered between 5-10 business days after they are sent for Australian addresses

2. Costs
2.1. The price of shipping is a flat postage fee for Australian addresses. This may change in future.

3. Other Countries
3.1. At this stage we are unable to offer shipping outside of Australia. We are hoping to add other countries in the future.

4. Other Terms and Conditions
4.1. Mulgara Creations™ cannot be held responsible for delays in shipping through Australian Post services.
4.2. Once the item has left and is in the hands of the delivery service, Mulgara Creations™ cannot be held responsible for any losses or damages caused through the delivery service used.
4.2.2 Mulgara Creations™ does offer refunds and exchanges, with conditions, if item/s are damaged prior to the customer receiving said item/s. Please review the Returns Policy for further information.

If you have any further questions regarding shipping or shipping costs, please email us at alc@mulgaracreations.com

Return Policy

Mulgara Creations™ is dedicated to customer satisfaction. We are sure you will love your purchases, however, if for some reason you need to return a product for an exchange, credit or refund, you can do so within 30 days of your original purchase date.

To return something simply follow the below steps:
1.    Contact us through our contact page or email us at alc@mulgaracreations.com
2.    We can confirm the return and can help you if you have any questions. After contacting us, return item/s by sending to 1/18 Leanne Cres, Lawnton 4501, Queensland, Australia
When returning something by post, please make sure you get a tracking number and a signature on delivery service. We cannot exchange, credit or refund until we receive the item back.

Terms of returns

1. Change of mind
1.1. Mulgara Creations does not accept returns for change of mind. Please make your choice before purchasing.

2. Damaged Goods
2.1. If you receive your item damaged, we will require a photo of the item. You can email the photo to alc@mulgaracreations.com
2.2. In this situation, we will send you a return pre-paid bag so you can return it to us free of charge, and a replacement or refund will be offered. You must package the item in a correct manner so that no further damage occurs.
2.3. Please note: We will need the item back before we can organize a replacement or refund.

3. Refunds
3.1. All refunds will be credited by the same method used at the time of purchase, if purchased through a gift card, then a credit note/voucher or exchange only will be offered.

Anti-Discrimination Policy

It is the policy of Mulgara Creations™ that people of all ages, gender identities, races, religious and/or spiritual beliefs, sexual orientations, and mental and physical capabilities are always welcome to: apply to listings and/or jobs, seek services from, and attend events held by Mulgara Creations™ and its founder.

 

Discrimination based on age, gender, race, religion and/or spirituality, sexuality, and/or mental and physical capabilities will never be tolerated by Mulgara Creations™ or its founder.

As a member of the United Nations, all peoples within the nation of Australia are subject to the Universal Declaration of Human Rights.

  • The Universal Declaration of Human Rights (1948)

Link: https://www.un.org/en/about-us/universal-declaration-of-human-rights

Working with Children,

Child Protection and Safeguarding Policy

Terminology

- ‘Child, Children, and Young Person/People’ means anyone aged 17 or younger.

- ‘Adult/s’ means anyone aged 18 or older.

- ‘Workers’ means anyone aged 18 or older who has a contractual relationship with Mulgara Creations™.

 

Part A – Responsibilities and Definitions

1.0 Responsibilities

1.1 It is the responsibility of every Child, Adult, and Worker to protect and safeguard all children, regardless of time, location, or condition.

 

1.2 As an Australian business, all work, projects, and productions carried out by Mulgara Creations™ is subject to any and all Australian laws, both State and Federal, in regard to the protection and safeguarding of Children.

 

1.3 As a member of the United Nations, all Children and Adults within the nation of Australian are obligated to abide by:

  • The United Nations Convention on the Rights of the Child (1989)

Link: https://www.ohchr.org/en/professionalinterest/pages/crc.aspx

  • The Universal Declaration of Human Rights (1948)

Link: https://www.un.org/en/about-us/universal-declaration-of-human-rights

 

2.0 Definitions

2.1 Safeguarding is the action that is taken to promote the welfare of children and protect them from harm.

 

2.2 Safeguarding means:

  • Protecting children from abuse and maltreatment,

  • Preventing harm to children’s health or development,

  • Ensuring children grow up with the provision of safe and effective care,

  • Taking action to enable all children and young people to have the best outcomes.

 

2.3 Child protection is part of the safeguarding process and focuses on protecting individual children identified as suffering or likely to suffer significant harm.

 

2.4 The child protection policy and safeguarding children guidance apply to all children up to the age of 18 years.

 

What is Child Abuse?

2.5 Child abuse is any action by another person – adult or child – that causes significant harm to a child. It can be physical, sexual, or emotional, but can also be about a lack of love, care, and attention. Neglect, whatever form it takes, can be as damaging to a child as physical abuse.

 

2.6 An abused child can experience more than one type of abuse, as well as other difficulties in their lives. It can often happen over a period of time, rather than being a one-off event, and increasingly it can happen online.

 

2.7 Children are more vulnerable to abuse because they have a disability, or because they are experiencing parental and child mental health issues, bullying, parental or child substance misuse, such as drugs or alcohol, and behavioural issues including exclusion from education, social isolation, etc.

 

Types of child abuse

2.8 Physical Abuse is deliberately hurting a child causing injuries such as bruises, broken bones, burns or cuts.

 

2.9 Emotional Abuse is the emotional maltreatment or neglect of a child. It is sometimes called psychological abuse and can cause children serious harm. It may lead to a child thinking that they are worthless, unloved, and inadequate. It may include expecting a child to be able to do more than their stage of development would allow, such as expecting a baby to feed themselves, be toilet trained or not to cry, as well as being overprotective and stopping children from having opportunities to explore or participate in normal social interaction. It can also include seeing or hearing domestic abuse, being subject to or witnessing bullying (including cyber bullying) which can cause a child to frequently feel frightened or in danger. Emotional abuse is a factor in all forms of abuse although it may exist alone.

 

2.10 Neglect is the ongoing failure to meet a child's basic needs. It is dangerous and children can suffer serious and long-term harm. Neglect may occur during pregnancy because of maternal alcohol or drug misuse, but once a child is born, neglect may involve a parent or carer failing to provide adequate food, clothing and shelter, lack of supervision, access to medical care or keeping the child safe from danger. It may also include unresponsiveness to a child's basic emotional needs.

 

2.11 Sexual Abuse is when a child is forced or persuaded to take part in sexual activities. This does not have to be physical contact, but could involve children looking at, or being the subject of, sexual images, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse. Sexual abuse is not solely perpetrated by adult men, women can also commit acts of sexual abuse, as can other children.

 

2.12 What is grooming?

Grooming is defined as developing the trust of an individual or their family for the purposes of sexual abuse, sexual exploitation, or trafficking. Grooming can happen both online and in person.

 

2.13 Online Abuse is any type of abuse that happens online, whether through social networks or playing games online. Sexual abuse can happen online too.

 

2.14 We want to ensure that anyone working with children has sufficient knowledge and confidence to report any concerns that they might have for a child or about the behaviour of an adult or other young person, towards a child through an understanding of this Policy. Some adults and children will try to groom children over a period of time while others may act opportunistically. It is therefore up to all who work for and/or interacted in any capacity with Mulgara Creations™ to create a safeguarding culture and working environment where the potential to perpetrate abuse is minimised and prevented.

 

Part B – What do I do if I am concerned about a child?

3.0 Types of Concern

3.1 You may be concerned about the welfare of a child for a number of reasons. For example: you may have observed an injury; witnessed or heard an interaction between children or between an adult and a child; you may be concerned about bullying or inappropriate use of mobile phones, you may know of someone who has been, or is, accessing or sharing child sex abuse images, a child may exhibit inappropriate sexualised behaviour or awareness, or look neglected or withdrawn in their behaviour; or a child might make a disclosure to you that they or someone they know is being abused.

 

3.2 It is important that you:

  • Remain calm and do not show shock or disbelief

  • Listen carefully to what is being said

  • Do not ask detailed, probing, or leading questions

 

3.3 In most situations the child is unlikely to be in immediate danger, but if they are you must contact the police on 000. You must then inform the Production Safety Officer.

 

3.4 Whatever your concern - whether you have been told something by a child or another person, whether you have seen or heard something that has made you uncomfortable, or whether you become aware of a breach of Mulgara Creations™ policy – YOU MUST SHARE IT. It does not matter how you have become aware or how the child has come into contact with Mulgara Creations™.

 

3.5 Do not ignore a concern or do nothing. We do not expect you to decide what is significant or whether abuse has happened, but you are expected to share information. Always inform your Production Safety Officer.

 

3.6 Once you have shared your concern, the Production Safety Officer will be responsible for taking this forward.

 

3.7 Potential outcomes, dependent on the seriousness of the concern, could be a referral to a statutory agency such as Police or Child Protective Services. The information you hold may be important in building a bigger picture and in helping to safeguard the child.

 

3.8 The Production Safety Officer will also be responsible for recording in writing what has been discussed, the action they have taken, who they contacted and what was agreed.

 

3.9 In some circumstances children may present with injuries or behaviours which, in isolation, are not significant. It is advisable to maintain a record of when children present with unexplained injuries, behaviours etc., as, over a period of time, a picture may emerge that raises concern, and this should be dealt with by following this policy.

 

3.10 If the parent is not aware of the disclosure, or they are the alleged abuser, where possible it is better to wait for guidance from the Police or Child Protective Services as to how much information can be shared. Where the parent can be informed this is likely to be distressing for them so you will need to think about who is best placed to do this. If the child is in the care of a chaperone you will need to consider the child’s right to confidentiality, unless it is the chaperone that has approached you. In the large majority of Mulgara Creations™ productions, the chaperone will be a parent or legal guardian of the child.

 

3.11 Dependent on the seriousness of your concern it may not be possible to maintain your anonymity, but this will be discussed with you, and you will be offered support throughout. Social workers will always consider how best to protect the referrer, but ultimately such decisions must be made in the best interests of the child, and it is always possible that the alleged perpetrator may guess who made the referral.

 

3.12 What if the child is in immediate danger or requires medical attention?

Dial 000 and ask for the appropriate emergency service. Once you have made sure the child is safe, inform your Production Safety Officer immediately.

 

4.0 Safeguarding Children Online

4.1 All of the above applies to concerns of online child abuse.

 

5.0 What do I do if I have concerns about an adult’s contact with children

5.1 If you have concerns about the behaviour of an adult towards a child, be they a parent, manager, colleague, friend, chaperone etc., you must speak to your Production Safety Officer. You can be confident that you will not suffer any personal detriment by sharing your concerns.

 

5.2 You may be concerned that an adult:

  • Is behaving, or has behaved, in such a way that a child has been harmed or may be harmed,

  • May possibly have committed a criminal offence against a child; or

  • Has behaved towards a child or children in a way that makes you think they may pose a risk of harm to children

AND/OR

  • The behaviour of the individual compromises the reputation and ability of Mulgara Creations™ to safeguard children and young people. Examples of such behaviour (not exhaustive) could be:

  • Contravening or continuing to contravene any safe practice guidance for working with children given by Mulgara Creations™,

  • Exploiting or abusing a position of trust and/or power,

  • Consistently demonstrating a failure to understand or appreciate how their own actions could adversely impact upon the safety and well-being of a child,

  • Exhibiting an inability to make sound professional judgements which safeguard the welfare of children,

  • Failing to follow adequately Mulgara Creations™ policy or procedures relating to safeguarding and promoting the welfare of children,

  • Failing to understand or recognise the need for clear personal and professional boundaries in their work; or

  • Behaving in such a way that it seriously undermines the trust and confidence placed in them by Mulgara Creations™.

 

6.0 Allegation Process

6.1 There may be up to three strands in the consideration of an allegation:

  • Consideration by an employer of disciplinary action in respect of the individual,

  • A police investigation of a possible criminal offence; and

  • Enquiries and assessment by Children’s Services as to whether the child is in need of protection or in need of services

 

6.2 Any allegation or concern should be reported immediately to Founder and Operator of Mulgara Creations™, Arryn Leigh Cox.

 

6.3 On receipt of the allegation the Founder and Operator will be responsible for consulting with Police and Child Protective Services.

 

6.4 If an allegation leads to an investigation by Police and/or Child Protective Services, and/or criminal proceedings, whether resulting in criminal sentencing or not, any publicity about the related incident, concern/s, investigation, or sentencing should uphold confidentiality so it is important that any media response is planned carefully. No worker, adult, or child contracted by Mulgara Creations™ will make any public or media response without the written permission of Mulgara Creations™ in order to protect the privacy and confidentially of all those involved, as well as to decrease the potential of misinformation. The alleged victim/s, their families, Police, and Child Protective Services will always be consulted before any public or media release by Mulgara Creations™ or its contractors.

 

Part C – Safeguarding

7.0 Consent

7.1 Informed consent from the child, parent, legal guardian, or organisation with parental responsibility for the child must always be obtained in advance of working with children in any capacity and documented evidence of consent must always be kept.

 

8.0 Online and Social Media

8.1 Children as contributors

When engaging with children as contributors it is particularly important to consider the role of social media and the internet. The use of social media and the internet is an intrinsic part of life for many children, and you must make sure that young people understand the impact of appearing in Mulgara Creations™ content, and what the implications can be for anyone active on social media. Children under 13 years of age are not permitted to have an account by many social media services, but research suggests that this is not strictly adhered to and some 10–12-year-olds will have their own account. Therefore, productions should make sure that the children (and their parents) know how to keep themselves safe while online.

 

8.2 Mulgara Creations™ Sub-Contractors, Freelancers and Supporting Artists

Mulgara Creations™ has a zero tolerance to any form of abuse of children including the inappropriate use of any computers, mobile phones, video/digital cameras, or other electronic devices to commit online grooming, possess, distribute, or create child abuse images. Disciplinary action which is proportionate and justifiable will be taken if anyone is found to be in breach of the above.

 

Failure to follow this policy may result in disciplinary action being

taken against you.

 

Part D - Legal Context

9.0 Acts and Guidance

9.1 Australia is governed by a range of legislation that seeks to protect the child and these have an impact on how Mulgara Creations™ functions in respect of its relationship with children. Child Protection Laws may vary from State to State.

 

Additional Links to Legislation and Child Protection Information for Queensland, Australia:

 

Child Protection Information:

https://www.cyjma.qld.gov.au/protecting-children

 

Reporting Child Abuse:

https://www.qld.gov.au/community/getting-support-health-social-issue/support-victims-abuse/child-abuse/reporting-child-abuse

Child Employment Information:

https://www.business.qld.gov.au/running-business/employing/taking-on-staff/employing-children

Contact Us

Business Name: Mulgara Creations™

 

Contact Name: Arryn Leigh Cox


Email: alc@mulgaracreations.com


Phone: 0467541132


Studio Street Address: Unit 3/18 Leanne Crescent

City: Lawnton

State/Region: Queensland
Country: Australia
Zip / Postal Code: 4501